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  • Is mül available worldwide?

We deliver our products worldwide, with a handful of exceptions. Please consult our team for more information.

  • How much is delivery?

We offer worldwide half price shipping. 

You will have the opportunity to select your preferred delivery method as your proceed through checkout, and will be able to check the total order value (including postage and packaging costs) before you complete the transaction.

  • When will I get my order?

UK Standard Delivery: Once despatched 3-5 business days

UK Next Day Delivery: Once despatched 1-2 business days

Europe Tracked Delivery: Once despatched 2 – 8 business days

Rest of the World Tracked: Once despatched 5 – 15 business days

  • How will I know if you received my order?

Once you place your order, you will receive an email confirming your order. If you do not receive the email within 10-15 minutes, Please check your spam folder and white list our email address.

If you don't receive an email within 15 minutes, please open a support ticket and we will be happy to assist you.

  • How can I track my order?

If your order was sent via a shipping partner that offers track and trace, they will email you directly to advise of the status.

  • What if my order hasn't arrived?

If you have concerns regarding the whereabouts of your order, the first thing to do is consult our delivery guidelines (detailed above).

If the estimated arrival date, based on the above guidelines has elapsed, then depending on your chosen delivery method we advise the following course of action:

  • Standard Delivery: Contact your local delivery/post office to see if they’re holding anything for you.
  • Tracked: Request tracking number from our team and use the tracking facility to ascertain the location of your parcel. If there’s a problem with delivery, it will be clearly stated on the site.


If however, you’re still unable to locate your goods, please email making sure to clearly state your unique order reference.


  • What is your return policy?

If for any reason you’re dissatisfied with your purchase, we will gladly offer a refund on all products returned to us within 28 days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition. Please be aware that the postage and packaging fee will be deducted from the refund amount - UK customers £5 flat rate, international postage and packaging prices may vary. 

Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

We will refund your product as quickly as possible by sending the money back to your original payment method.

  • What if my products arrive damaged?

If your products arrive damaged due to the shipment by the carrier, please save the box and products and notify us immediately.


  • What is serum001 & what does it do?

Serum001 is a multi-functional, organic complexion-boosting skincare powerhouse infused with freshwater pearls that promote firmer, brighter and smoother looking skin. It can be used with or without makeup. It contains a unique lightweight blend of pearl protein and pure botanical extracts are rich in antioxidants; which help nourish and balance all skin types, even oily and blemish-prone. When mixed with foundation it gives your skin a natural luminescence

  • Can I use Serum001 if I have oily or acne-prone skin?

Serum001 is ideal for all skin types, including acne-prone skin. With it’s antiseptic and anti-inflammatory properties, Serum001 brightens and treats blackheads, dead cells, and blemishes, making it an ideal ingredient in your skin routine. The acidity levels found in the oil, coupled with high vitamin C content makes it one of nature's perfect cures for acne.

  • Will Serum001 make make me break out?

Serum001 is non-comedogenic meaning it does not clog pores! Sometimes our skin can take a little time to get used to a new routine. However you may be allergic to one of the ingredients. Review your skincare routine, it maybe another product other than the Serum001? Review and eliminate anything new, to try and determine what could be causing it. Once you’ve eliminated all of the possibilities, give your skin a break and try a test area first to see how your skin reacts. Definitely discontinue using Serum001 until you figure out what is causing this adverse reaction. This will make it clear if you are allergic to an ingredient in serum001 or if it's simply your skin getting used to a new routine.

  • Is Serum001 suitable for sensitive skin?

Serum001 is ideal for all skin types, including sensitive skin. It’s anti-inflammatory properties make Serum001 great for soothing skin that's irritated or reddened from the sun and bacteria. It soothes dry skin conditions whist reducing redness, blotchy patches, and acne scarring. We always recommend a patch test first.

  • Can I use Serum001 if I have dry skin?

Serum001 is ideal for all skin types, including dry skin. Containing linoleic acid and plenty of antioxidants, Serum001 hydrates and improves the tone of your skin, balancing both dry and oily areas. It is non-comedogenic meaning it does not clog pores, so both oily and dry skin stay moisturised and hydrated!

  • Does serum001 help with hyper-pigmentation

This cold-pressed face oil is naturally packed with everything your skin needs, and is basically a miracle oil! It is enriched with Vitamin A, B & C along with all the minerals that are essential for healthy skin. It not only greatly reduces clogged pores, but also helps reduce significant cases of hyper-pigmentation.

  • Are mül product's cruelty free?

All mül products are 100% cruelty free. We do not use any animal-derived ingredients or test our ingredients or finished products on animals!

  • Are mül product's organic?

Yes! all our ingredients are 100% natural and organic.

Formulated without- Parabens • Mineral Oil • Phthalates • Triclosan • Silicones • Artificial Colour. 


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